As some of you may know, I have not had the best of luck of late.My kid is struggling with priorities. Schmoop has been cut back to 3 days.
I got rejected by Bob and Tom, and cracked my left side ribs.
So, in order to pick our spirits up and forget the bad things for awhile, we decided to order a pizza delivered to the warm confines of the Bagwine digs.
That’s right, we decided to have free pizza delivered from Cassano’s courtesy of a Birthday gift certificate I received from my brother Marte’ and his wife just the other day.
Well, thirty minutes after Schmoop called our order in, someone from Cassano’s called back…
To tell us that our order was on the way? To tell us to enjoy the pie? Hahahahaha (Matt-Man laughed with both angst and anger.)
Nooooooo, to tell us that our certificate card was not going through.
That’s fine. Schmoop read it off again, and after another few minutes and another phone call, read it again along with the PIN Number.
No Luck…However!!
At this point, Cassano’s told Schmoop that since the card number isn’t “coming up” if she was to come in, they would give her a 25 PERCENT DISCOUNT!!
Woo Hoo!! What a deal…Getting 25% off of a pizza that is FREE!! WTF!?
I love Cassano’s. Schmoop loves Cassano’s. Hell, Mick has been here and HE loves Cassano’s. But…
They screwed us, and they screwed us at a point in my banged up rib life that I can’t accept. It has frickin’ ticked me off.
Things have not gone well of late, and this incident just topped things off. I like good customer service. It’s a lost art.
Y’know? As much as Drive-By Mikey, Pizza Bill, and I chuckle and cut up at the Drive-Thru, as long as you are not an asshole, you get A-1 customer service.
(Hell, if you’re a hot chick, you can get hot sex as well. Free!! But seriously…)Where has customer service gone? 25% off of an already paid for pizza? But only if you pick it up?
Cassano’s, I am very disappointed.
I e-mailed Cassano’s, and hopefully they will make this right. If not?
Well…if they don’t, I will never buy pizza from them again, and that is no little thing, because we do like their pie…a lot.
Cheers!!
I e-mailed Cassano’s, and hopefully they will make this right. If not?
Well…if they don’t, I will never buy pizza from them again, and that is no little thing, because we do like their pie…a lot.
Cheers!!
44 comments:
I was gonna say something really funny...but I don't want you to laugh with your injured ribs...
Kat: Ha. I thank you for it too. But nonetheless, you still made me smile. Cheers Kat!!
Matt~ hell I'm make you a pizza! If I could get to the kitchen....
you'd make him a cheesy pizza?
Cheesy: I'd do the same for you. How about you and I get together and not have sex because we are both unable. What a sad duo we are. Cheers Cheesy!!
Kat: I'd like that. I've seen her thigh. Cheers!!
My guess is they'll make it right ... or offer you 50% off your free pizza if you come in and make it yourself!
Dana: I'll teach them. I won't settle for less than also getting some hot wings at TWICE the menu price!! Cheers!!
I managed a pizza joint when I was in college and I always went ahead and gave the pizza for free if there was a dispute. Of course I was usually drunk, so that might have impaired my decision making. ;-)
If you came in to pick it up I would even give you a mug of beer. I really don't understand how that place went under. haha
Ah yes, the lamentable state of customer service. Don't get me started on that; it's abysmal to be sure.
Kyle, dude, it's sucks to be you right now, man.
Jay: I can't imagine why they went under either. But I can imagine many situations that include you, beer, and pizza. Cheers Jay!!
Songbird: Yep, it's crap. As for Kyle? It will always suck to be Kyle. Cheers!!
Because of who they are and the fact that you spend there often, I wouldn't hesitate to talk to a manager and or owner and let them KNOW you love their pies, you want to keep buying their pies,but you really need this free pizza coupon to be honored.
Yeah...grovel at their feet, get the free pie.
You don't really want to give up those pies for holding a grudge.
I have emailed their office and let my feelings known in typical Bagwine fashion. I'll let ya know what they say, if anything. Cheers Mick!!
Oh Oh...typical Bagwine fashion!
Micky: Ha. Of course. I even sent them a link to this post. While I can be very diplomatic, sometimes I set that skill aside... Especially when I'm hungry. Cheers Mick!!
But it's Casanno's .......you don't want to lose THAT!
Micky: While I do love Cassano's, keep in mind, we have Pizza Bill now. His pies are Yum-Oh!! Cheers!!
No pie is that good for me to over look their unwillingness to make things right; your right not theirs. Unless it is not there fault, hmm did Marte' regift a pizza card he already used but forgot? Did he pick up the gift card and forget to have them put ANY MONEY on it. I would get over it eventually if they were the only pizza joint in town, 'cause you just gotta have pie :) pizza Bill has you covered there.
Lu: No. Marty bought it on the 6th. He even gave us the receipt with the card. It's for 20 bucks. It's their screw up. And yeah, Pizza Bill is always at the ready. Cheers Lu!!
TB: If I decide to sue them for pain and suffering, I'll give you a call. Cheers TB!!
Oh screw them. Doggy dude has a great recipe for homemade pie crust and you will never want the call to order stuff again! Seriously, my daughter demands it alomost on a weekly basis. I hope you run of bad luck changes soon:)
Snugs: I'm sure he has a fine crust, but as I have mentioned, we can always rely on Billy-Boy.
In the meantime, I still want my free pie, dammit!! Cheers Snugs!!
Oh that does it! From now on I will NEVER buy Cassano's pizza again!!!
This was the straw that broke the camel's toe. They never deliver to me!
Metal: See!? See how they are? I don't blame ya. Now let's discuss this camel toe that you speak of. Cheers!!
...don't forget: when the moon hits your eye like a big-a pizza pie, that's amore...
Phfrankie: Well I didn't experience amore last night 'cause the pie never showed. Cheers P-Man!!
Alright!!!!!! screw Cassanos. Now Im upset and I understand the need for a good pizza. So here is your coupon for a free birthday pie Matt-Man
FREE LARGE ANY TOPPING PIZZA WITH COMPLAINT OF ANY OTHER PIZZA JOINT.
Pizza Bill
Pizza Bill: Ha. Well thanks my good man.
I was pissed last night. My ribs still hurt and to add a cheery to the top of my Hot Fudge Sundae of Sorrow, Vic Cassano screws me out of my free pie. Bastards!! Cheers and Thanks Bill!!
In typical Bagwine fashion?? You attached a Pix of Tyra?
Dark meat pizza?
Cheesy: Damn You. You know, with my ribs, I am on the "physically unable to have sex list" and yet you invoke Tyra's name and put lustful images into my head.
Ohhhhhh, how I looooathe you. Cheers Cheese!!
**sniff sniff snivel**
I'm I forgiven yet?
You didnt get your free pie but bro was screwed out of the bucks. He needs to go kick some pizza guy ass.
Cheesy: How could I ever stay mad at you, you saucy little, broken red-head, you? Cheers Cheesy!!
Christine: I know!! He takes the time to buy someone a gift and gets screwed as well. Oh, things will be "fixed" and "made right". Cheers and thanks for the comment!!
Mike Tyson is my personal collections man (in a sentimental Rocky gesture...) so I'm gonna send him over there to make amends. I hope you don't mind ear on your pizza...I've heard it's a little bit chewy...
VE: Ha. You Bastard. You made me laugh and it hurt. But that's okay, I'd love to hear from Mike. Cheers Funny Man!!
Ok that would piss me off. Cockblocking of pizza should be a crime.
Starr: 9 out of 10 bloggers agree...Matt-Man should have free pie. Cheers!!
Looks like Pizza Bill just ran over those other guys with the delivery truck. What a great guy! AND he wants your bizniz.
If they don't, you should threaten to expose them on your blog.
RLL: He's a sweetheart. But he's gona have to work for our biz because Cassano's CALLED me. More on thta tomorrow. Cheers Sexy!!
Fantasy: They have made things right. Cheers Meg!!
Surely by now they've returned your e-mail saying that they will not only honor your coupon but you will also get free pizza for life, right...RIGHT?!?!
CrAzY: Ha...Close. Cheers!!
They had better step up and honor that certificate. If not, you could always contact the BBB on them! Anonymously, if you wish.
I HATE SUCKY CUSTOMER SERVICE!!
Sometimes you just gotta stand your ground.
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